Tips for Success in Customer Service Online Jobs
A customer service job is one of the few online jobs that requires
very little in terms of special skills. All you need is a reliable
computer and an Internet connection. As a service rep you can
work for one of many companies that provide customer service
through online contractors. The services you might provide, based
on your qualifications might include; answering simple questions,
registering customers, placing orders, or providing technical input
on products. A wide variety of businesses employ at home and
online employees. You could work for an airline, an Internet
provider, a catalogue company, a successful entrepreneur, etc. The
list is literally endless.
Finding a Legitimate Customer Service Job
The best place to find a decent job is on an online job market. Sites
like Enlace, Guru and odes have very strict guidelines for its
members. The sheer amount of available jobs on these sites is
staggering, and with a bit of digging, sorting and weeding I don't
see any reason why you shouldn't find work fast.
Make sure you ALWAYS use their online Escrow payment
services to ensure you actually will get paid. Escrow acts as a safe go-between for you and your employer.
Upon choosing you for their advertised job your new employer
will deposit the agreed payment into Escrow. You will then be
notified with an email. Once you know the funds have been placed
you can start the job. Never, ever start work before you have been
notified of this. Trust me. I've done this and lost hundreds of
dollars in the process after the client disappeared with my good
work without paying me.
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Getting Started as a Service Rep
In order to get started in this line of work you will need to have a
resume that you can submit online. As you would expect, getting
an online job is often a case sending plenty of emails and making
telephone calls to prospective employers.
It is highly likely that you will never meet your boss or your coworkers face to face. Make sure that your resume represents your
interpersonal communications skills and any customer service
related jobs you have held in the past. If this is a career change for
you it might be beneficial to get a customer service job at a retail
store in order to hone your skills. Of course, you will also want to
make sure that your resume is grammatically correct since you will
probably be asked to submit reports online and communicate via
email. Good computer skills are a must.
Most of the companies require any applicant to be familiar with
their preferred computer programs. These typically include word
processing and spreadsheet applications. Remember that your job
is not only going to be about dealing with customers, it will also
require you to write reports about your work. As such you should
familiarize yourself with commonly used computer programs. If you are not already familiar with these programs, you can take
online tutorials, or enroll in specific classes to ensure that you
know how to handle anything that comes your way.
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Stick with what You Know/Like
As you look through the various websites that promote online
customer service jobs, focus only on jobs that interest you. If you
land a position, you will spend many hours each day talking to
people about the product or service your company provides.
Because of that, you should make sure that you are actually
interested in what you will be talking about.
For instance, if you enjoy traveling, you might want to work for an
airline or a travel company. Your personal knowledge of travel and
the excitement you could bring to customers is a huge boon in your
favor.
If you are technically savvy you might be a good fit for an Internet
service provider, or another tech company. By picking jobs within
your expertise and interest your employer will require less time on
your training. It will also push you to the top of the list of
applicants.
If you simply enjoy talking to people and helping them, then
virtually any customer service job is good for you. In fact, in order
to be successful in this line of work you will need to have great
interpersonal skills, a willingness to offer the necessary time with
each client (so they feel well cared for), and a genuine interest in
the company for whom you work. Not all customer service jobs
work directly with the public, some work from a business to
business point of view.
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Do a Preferred Search
If you have a preference, look do a keyword search for “inside
customer service” (business to business), or “outside customer
service” which refers to working with the general public.
Capitalize On a Second Language Skill
One of the huge benefits of picking a customer service job is
speaking another language. There are loads of bilingual customer
service jobs just waiting to be filled. Keep in mind that these jobs
require perfect command of the language in question. For that
reason they pay handsomely too.
The key to picking any customer service job is to be enthusiastic
about your product or service. If you can do that, your customers
will be happy, and so will your boss.
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Burning Out
One of the potential problems of working in this line of jobs is the
dreaded burnout syndrome. When you speak to a large number of
customers on a daily basis (and often irate ones to boot) it is easy
to get burned out after some time.
If you find that the job you get is frustrating, do not give up. Find
out more about the company and its products. It will help you
when you are trying to help customers over the phone. If you still find yourself wishing the job away, look into other customer
service jobs that might better suit your personality. If you are doing outside customer service, switch to inside customer service and
vice versa. You do not have to stick with the first job you find.
Working with people can be frustrating but it can also be very
rewarding. If the job becomes a hassle, despite your best intentions
it's best to get out before you damage the company's reputation
with angry behavior.